Customer Care and Help: Servsafe Alcohol Exams and Certifications

1. Individuals who are not already registered with National Restaurant Association Solutions as an Approved ServSafe Alcohol Instructor must meet requirements on the ServSafe Alcohol Online Proctor Application Application to become an online proctor. Servsafe Alcohol Online Proctors are able to proctor the ServSafe Alcohol Advanced Online Exam only. Servsafe Alcohol Online Proctors are not authorized to teach a course or proctor any ServSafe Alcohol Paper-and-Pencil Examinations.

   Be sure to print legibly when completing the form. Fax your completed form to Certification at (866) 665-9570 or (312) 583-9853. Immediately after faxing, call to verify that your fax was received. Phone (800) 765-2122, ext. 6703. In Chicagoland (312) 715-1010, ext. 6703.

2. Read the ServSafe Alcohol Examination Administration Handbook prior to applying. Downloading this PDF files requires installation of Adobe^® Acrobat^®Reader^®.

Or you may mail your completed form to the:

National Restaurant Association Solutions
175 West Jackson Boulevard, Suite 1500
Chicago, Illinois 60604-2814
Attn: Certificaiton Department

For further assistance please email certification@restaurant.org or phone Certification Department at (800) 765-2122, ext. 6703. In Chicagoland phone (312) 715-1010, ext. 6703.

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Only Approved ServSafe Alcohol Instructors can order exam question booklets. Examination orders should be placed 12 business days in advance of date needed.

To order:

1. Go to the Instructor Resource Center and log in to "Schedule exams, create and manage your classes: print-based and online".

2. Log in using your User ID and password. (this information was provided in your approval email and instructions on obtaining one or what to do if you do not remember your log in are provided on the log in screen).

3. In the create classes section you will see the name of your course "08-ServSafe Alcohol Advanced Course" and to the right you will click on "create class" action.

4. Next select "print- based". This will take you to the screen where you will enter your class information.

5. When you are done click "finish". You will receive confirmation of your exam order and your class number. If your email address is on file with us you will also receive an email confirmation of your order with the date your order will ship.

If 12 business day notice cannot be met or you do not want to order on the web, then you will submit your exam order on the ServSafe Alcohol Examination Request Form. If your order is submitted with less than 12 business days notice, then you must provide a credit card number for the $20 shipping and handling cost of the exam question booklets.

1. Download, print out and complete the ServSafe Alcohol Examination Request Form (SAERF). Printing this PDF file requires installation of Adobe^® Acrobat^®Reader^®.

2. Print legibly when completing the SAERF.

   How to download: Save the PDF file to your computer's hard drive and open from there rather than opening it via your web browser.
   
   In Internet Explorer, right click on the PDF link; choose "Save Target As..."; save the file to the location you want and then open the file once the download finishes.
   
   In Netscape Navigator, right click on the PDF link; choose "Save Link As... "; save the file to the location you want and then open the file once the download finishes.

3. Fax your completed form to the Certification Department at (866) 665-9570 or (312) 583-9853.

4. Immediately after faxing, phone (800) 765-2122, ext. 6703 to verify that we have received your fax.
   
   Or you may mail your completed ERF to the:

   National Restaurant Association Solutionsn
   175 West Jackson Boulevard, Suite 1500
   Chicago, Illinois 60604-2814
   Attn: Certification Department

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Approved ServSafe Alcohol Instructors have access to this examination via secure log in to the ServSafe Alcohol section at to the instructor resource center. You may download the exam at your convenience.

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Detailed instructions on administering this examination are available in the ServSafe Alcohol Examination Administration Handbook

NOTE: No one, regardless of position held, is permitted to proctor this examination to a relative.

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ServSafe Alcohol Online Exams can only be ordered with the ServSafe Alcohol Course and are not sold separately.

Please click here to order the ServSafe Alcohol Online Course with either the Primary or Advanced Examination options.

Note: If you are proctoring a ServSafe Alcohol Advanced Online Exam you will need to create on online class first to obtain a Class Access Code. See instructions for creating a ServSafe Alcohol Advanced Online Exam Class below.

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Approved ServSafe Alcohol Instructors and ServSafe Alcohol Online Proctors can create online classes to administer the ServSafe Alcohol Advanced Examination at their convenience. To schedule an online exam administration, simply follow these steps:

1. Go to the Instructor Resource Center and log in to "Schedule exams, create and manage your classes: print-based and online".

2. Log in using your User ID and password. (this information was provided in your approval email and instructions on obtaining one or what to do if you can't remember it are provided on the log in screen).

3. In the create classes section you will see the name of your course "08-ServSafe Alcohol Advanced Course" and to the right you will click on "create class" action.

4. Next select "Web". This will take you to the screen where you will enter your class information.

5. When you are done click "finish". You will receive confirmation of the scheduled exam administration, the class number and the Class Access Code. If your email address is on file with us you will also receive an email confirmation of your scheduled exam administration with the class number and Class Access Code.

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Several states require that supplemental information and, in some cases, a state-specific quiz be administered during a responsible alcohol service class.

Click here for more information on state specific requirements.

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