Customer Care and Help
How are complaints resolved that are not related to exams or certificate appeals?
All administrative complaints received pertaining to the validity, reliability, security or integrity of the National Restaurant Association Solutions Certification Examination Program will be handled promptly by the Certification Department. The department will work to resolve complaints within (30) calendar days.
This complaint resolution process does not include exam appeals or certificate revocations and appeals.
You may contact the Certification Department regarding the status or results of your complaint at certification@restaurant.org thirty (30) calendar days after submitting your complaint.
You may also contact the department by phone at: (800) 765-2122, ext. 703. In Chicagoland (312) 715-1010, ext. 703.
Or you may mail your inquiry to:
National Restaurant Association Solutions
175 West Jackson Boulevard, Suite 1500
Chicago, Illinois 60604-2814
Attn: Certificaiton Department
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