Customer Care and Help

Order exam question booklets if you are a registered instructor/proctor with first-time examinees, examinees that are retesting, or examinees that are recertifying. Orders should be placed 12 business days in advance of date needed.

If 12 business day notice cannot be met, then provide a credit card number for the $20 shipping and handling cost of the exam question booklets.

How to order exam question booklets:

1. Download, print out and complete the Examination Request Form (ERF). Printing this PDF file requires installation of Adobe^® Acrobat^®Reader^®.

   Print legibly when completing the ERF.

   How to download: Save the PDF file to your computer's hard drive and open from there rather than opening it via your web browser.

   In Internet Explorer, right click on the PDF link; choose "Save Target As..."; save the file to the location you want and then open the file once the download finishes.

   In Netscape Navigator, right click on the PDF link; choose "Save Link As... "; save the file to the location you want and then open the file once the download finishes.

   If you are unable to download the ERF and would like one sent to you, phone (800) 765-2122, ext. 703. In Chicagoland (312) 715-1010, ext. 703.

2. Fax your completed form to the Certification Department at (866) 665-9570 or (312) 583-9853.

3. Immediately after faxing, phone (800) 765-2122, ext. 703 to verify that we have received your fax.

   Or you may mail your completed ERF to the:

   National Restaurant Association Solutions
   175 West Jackson Boulevard, Suite 1500
   Chicago, Illinois 60604-2814
   Attn: Certification Department

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