De-Escalation and Active Threat for Restaurants: SP
$22.50
Product code: SWDATSP1
Language: Spanish
What's included:
De-Escalation and Active Threat Response in the Restaurant Industry Online Course
30-minute online course
5 modules core content
4 modules additional content
Manager PDF
Employee PDF
California PDF
Certificate of completion
This course provides managers and employees with an introduction to the skills needed to maintain situational awareness for safety, to de-escalate challenging situations before they become a problem, and to manage those situations that could lead to workplace violence. After completing the core five modules (30 minutes), learners will earn their certificate of completion and have access to four additional modules.
Required content:
Introduction to the concept of situational awareness and how to apply it in the workplace
Overview of the importance of the operations policies for workplace safety
Managing and de-escalating interactions with difficult customers
Preparing for and managing an active assailant situation
Reducing risk factors for workplace violence related to domestic partners and former employees
Additional content:
Managing and de-escalating interactions with aggressive guests, including the importance of teamwork and bystander intervention
Recognizing and managing potentially violent situations related to domestic disputes and human trafficking
Managing interactions with non-guests / interlopers
Stopping alcohol service for a guest who is exhibiting signs of intoxication