Customer Service eBook, 3E

$50.00

This eBook focuses on Customer Service topics. It includes essential content plus learning activities, case studies, industry insights, and more that support course objectives.

Chapter Table of Contents

1 – The Importance of Customer Service

2 – Customer-Centric Service

3 – Designing and Implementing an Effective Customer Service Program

4 – Front-of-House Staff

5 – Greeting and Seating Customers

6 – Dining Room Service

7 – Guest Payment and Service Recovery

8 – Marketing the Positive Guest Service Experience