Customer Service w/ Answer Sheet, 3E

$85.00

This text focuses on Customer Service topics. It includes essential content plus learning activities, case studies, industry insights, and more that support course objectives. This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the Customer Service exam.

Chapter Table of Contents

1 – The Importance of Customer Service

2 – Customer-Centric Service

3 – Designing and Implementing an Effective Customer Service Program

4 – Front-of-House Staff

5 – Greeting and Seating Customers

6 – Dining Room Service

7 – Guest Payment and Service Recovery

8 – Marketing the Positive Guest Service Experience