ServSafe Return Policy
Please examine the material you have received as soon as
possible. If for any reason you are dissatisfied with your order,
please call the - National Restaurant Association Service Center
first - before products are returned - for a Return Authorization
Number specific to your material.
Monday - Friday, 8:00am - 6:30pm CST
800-765-2122 ext. 6703 (Chicago) 312-715-1010, ext.
6703
Your Return Authorization Number must be displayed on the -
outside of all return packages containing merchandise returned for
full credit or exchange, and damaged goods returned for
replacement.
Please note:
-
Online Products: All purchases of online
products, including but not limited to online courses and
online exams are final, nonrefundable, and nonreturnable.
Online Courses expire after one year from the date of purchase
or 60 to 90 days from date of launch/course completion,
depending on which course is purchased.
-
Return Promptly: All product returns must
be made within 30 days from the date of invoice.
-
Custom Material: Custom materials are not
returnable.
-
Condition of Items: All returned products
must be in original and resalable condition.
All CD's and videos must be returned unopened. If returned
products are damaged in any manner, they will be returned to
the customer at the customer's expense without an issued
credit.
-
Packing Returns: - A copy of the original
invoice or packing slip must be included in the first box of a
return, and your Return Authorization Number must be displayed
on the - outside of each box. If you have multiple boxes to
return, please mark boxes accordingly (e.g., 1 of 4, 2 of 4).
If other unrelated shipping labels are on the box, please
remove or mark them out. Please ship the return in its original
packaging, if possible, as this will allow your return to be
processed properly. National Restaurant Association Solutions,
LLC does not credit for shipping cost.
-
Use the Correct Address: Any products
returned to an address other than that provided by the Service
Center will cause your credit to be delayed and will result in
a $25.00 processing fee being charged to your account. Returns
to the National Restaurant Association business address or
lockbox address are not permitted.
-
Traceable Shipments: For your own
protection, please return product by traceable means (e.g.,
Federal Express, UPS, RPS, or Insured/Certified First Class
Mail). Unfortunately, if we cannot trace a package sent to our
warehouse, we will not be able to issue a credit.
-
Call-tags: Call-tags will be issued if the
National Restaurant Association commits a fulfillment error. No
other call-tags will be placed.
-
Questions? If you have any questions or
concerns regarding our product return policy, please
contact the Service Center.