Due to flooding and a power outage at Willis Tower in Chicago, our Customer Care team has limited servicing capacity including the inability to process and check the status of orders. You can, however, still make purchases on the website, take and/or schedule courses and exams. If you need assistance with the website, please contact us. We apologize for any inconvenience.

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Customer Care is closed in observance of the Memorial Day holiday. We will return to normal business hours on Tuesday, May 26 at 8 a.m. EDT. Thank you.

As the Coronavirus situation unfolds, we remain dedicated to servicing our customers. You may experience higher than normal wait times or servicing delay. ‚Äč

Media Inquiries: If you have a media inquiry, please contact the National Restaurant Association Communications team at media@restaurant.org.  Please include a description of your story, your questions and your deadline.

If you are a Instructor/Proctor, please see our Information and FAQs page for important servicing updates and best practices for keeping you and your students safe.

Need to Reach Us?

Chat: Click here to chat
Phone: 800-765-2122
Text: 800-765-2122
Fax: 866-665-9570

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general inquiries


Address:

National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Customer Care

Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.

Business Hours:
Monday through Friday 8:00 a.m.- 9:00 p.m. (U.S. Eastern Standard Time)
 
Email:
ServiceCenter@restaurant.org
 
Phone:
(800) 765-2122
(312) 715-1010
 
Fax:
(866) 665-9570
(312) 583-9853 in the Chicago area

 

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