Administrator Support Materials

Exam Forms and Help Documents

Examination Handbooks

Handbooks that assist with the examination process and procedures.

Examination Handbooks	Description	For use with:
Examination Handbooks	Description	ServSafe Food Safety: Manager	ServSafe Alcohol
ServSafe® Examination Administration Handbook	Guides you through the administration of the ServSafe Food Protection Manager Examination and your roles and responsibilities as a ServSafe Proctor.
ServSafe® Food Protection Manager Certification Examination Examinee Handbook	Guides students through the ServSafe Food Protection Manager Examination and their responsibilities as an examinee.
Manual para el Examen de certificacion del gerente de proteccion de alimentos ServSafe®	Le guiará al tomar el examen y le ayudará a comprender sus responsabilidades como examinando.
Exam Policies and Procedures Handbook for the ServSafe Alcohol Exam	Guides you through the administration of the ServSafe Alcohol Examination and your roles and responsibilities as a ServSafe Alcohol Proctor.

Exam Administration Forms and Instructions

Form Type	Description	Form Instructions	For use with:
Form Type	Description	Form Instructions	ServSafe Food Safety: Manager	ServSafe Alcohol
Hours of Training Form	Use in a jurisdiction that requires the student to provide proof of training.	How To Instructions
Examinee Comment Form	Present this document to examinees who wish to request a review of suspected issues with exam questions and/or answers.	How To Instructions
Formulario de comentarios del examinado	Proporcionar este documento a los examinados que quieren pedir un repaso de preguntas y/o respuesta que potencialmente tienen problemas.	How To Instructions
Examination Request Form	Schedule ServSafe food safety exam sessions when you are not able to schedule them online.	How To Instructions
Examination Accommodation	Request a change in exam administration for a special needs examinee	How To Instructions
Foreign Language Translation	Request use of Foreign Language Translator during exam administration	How To Instructions
Answer Sheet Review Form	Notify National Restaurant Association of an issue related to the processing of a class/answer sheet (low score or missing exam result).	How To Instructions
Name Correction Form	Correct misspelled certificate or change the legal name on a certificate.
Online Correction Form	A Proctor or Administrator submits to correct an exam record for an examinee that has taken an exam under the Proctor/Administrator's log in
Test Use Agreement Refund Form	Request a refund equal to the cost of an unused Exam Answer Sheet or Exam Access Code if you disagree with the terms and conditions of the Test Use Agreement.	How To Instructions
Appeal Request Form	Appeal the findings of an Answer Sheet Review Form or a security investigation.	How To Instructions

Examination Support Tools

How To Guides	Description	For use with:
How To Guides	Description	ServSafe Food Safety: Manager	ServSafe Alcohol
Submitting an Irregularity Report for Online ServSafe Exams	Describes when and how submit an Irregularity Report for when an examinee experiences technical difficulty with exam or there is a deviation from exam protocols.
Completing and Reviewing Examination Answer Sheets	Provides instructions for examinees on how to complete an Examination Answer Sheet.
ServSafe Food Safety Print Exam Administration Procedures	Provides procedures involved in preparing for and administering ServSafe Exams.
ServSafe Food Safety Online Exam Administration Procedures	Provides instructions on how to schedule and administering Online Exams
Proctor Exam Packet for Print Exams	This packet includes a Checklist of exam administration duties for the print exam before the exam date, on the day of the exam, and after the exam has been administered; and a guideline script for proctors to read to their examinees before a print exam is administered.
Proctor Exam Packet for Online Exams	This packet includes a Checklist of exam administration duties for the online exam before the exam date, on the day of the exam, and after the exam has been administered; and a guideline script for proctors to read to their examinees before an online exam is administered
Proctor Checklist for Print Exams	Checklist of exam administration duties for the print exam before the exam date, on the day of the exam, and after the exam has been administered.
Proctor Checklist for Online Exams	Checklist of exam administration duties for the online exam before the exam date, on the day of the exam, and after the exam has been administered.
Welcome Script for Proctoring Print Exams	Guideline script for proctors to read to their examinees before a print exam is administered.
Welcome Script for Proctoring Online Exams	Guideline script for proctors to read to their examinees before an online exam is administered.
Obtaining Organization Access to Web Score Reports	Describes how to obtain access to view all exam results for your company.
Organization Instructions to View Exam Score Results Online	Provides instructions on how to view Exam Results by organization.

ServSafe Alcohol Instructor Application Forms

Form Type	Description
ServSafe Alcohol Instructor Recertification Application	Renew your ServSafe Alcohol Instructor Status. Recertification is required every 3 years.
ServSafe Alcohol Online Proctor Application	Become a ServSafe Alcohol Online Proctor to administer the ServSafe Alcohol Advanced Online Exam. An Online Proctor is not approved to teach the ServSafe Alcohol course.