When tackling such complex issues as unconscious bias and cultural intelligence, it’s good to have a partner to help you make things clear.
Posted: August 26
How do you change your biases if you’re not aware of them?
The simple answer is to become aware of them.
Posted: August 20
A new California law requiring businesses to train all employees in preventing sexual harassment has the potential to make your organization more productive and more profitable.
Posted: August 08
Once you make people aware of their unconscious biases, they are no longer “unconscious.” Once there is awareness, people can make decisions about how they are going to interact with both guests and co-workers, preferably in respectful and positive ways.
Posted: April 12
Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Working in the hospitality industry, it is critical to understand how we may be affected by these biases and how we can become more aware of them.
Posted: April 08