Once you make people aware of their unconscious biases, they are no longer “unconscious.” Once there is awareness, people can make decisions about how they are going to interact with both guests and co-workers, preferably in respectful and positive ways.
Posted: April 12
Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Working in the hospitality industry, it is critical to understand how we may be affected by these biases and how we can become more aware of them.
Posted: April 08
April is Alcohol Awareness Month—the perfect time to review the factors that affect blood alcohol content (BAC). Knowing these factors helps you protect your guests, through your awareness of what can cause their BAC to rise too fast or too high.
Posted: April 01
April is Alcohol Awareness Month! When serving alcohol at your establishment, you and your staff have the responsibility to ensure your customers are safe.
Posted: March 25
Meeting with an employee making a sexual harassment complaint can be stressful for both of you. These tips provide guidance for handling the situation appropriately and confidently.
Posted: February 13