As the Coronavirus situation unfolds, we remain dedicated to servicing our customers. You may experience higher than normal wait times or servicing delay.
Customer Care Hours: As of March 16, our Customer Care team will be available Monday-Friday from 8 a.m. to 6 p.m. EST. For faster service, we encourage you to chat or text us.
Exam Processing Delays: Delivery carriers are experiencing high volumes that are causing major delays. These delays and other factors are having an impact on our operation and may delay exam scoring by up to five (5) business days. Rush/Overnight Shipments At this time, we can no longer guarantee rush/overnight delivery on exam orders. If you are in immediate need of exams, we encourage you to utilize our online exam delivery platform.
Media Inquiries: If you have a media inquiry, please contact the National Restaurant Association Communications team at email@example.com. Please include a description of your story, your questions and your deadline.
National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Service Center
Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.
Monday through Friday 7:00 a.m.- 8:00 p.m. (U.S. Central Standard Time)
(312) 583-9853 in the Chicago area
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