ServSafe - Contact Us

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Contact Customer Care

As the Coronavirus situation unfolds, we remain dedicated to servicing our customers. You may experience higher than normal wait times or servicing delay. ‚Äč

Customer Care Hours: As of May 11, our Customer Care team has returned to normal business hours, Monday-Friday from 8 a.m. to 9 p.m. EDT. For faster service, we encourage you to chat or text us.

Media Inquiries: If you have a media inquiry, please contact the National Restaurant Association Communications team at media@restaurant.org.  Please include a description of your story, your questions and your deadline.

If you are a Instructor/Proctor, please the Information and FAQs page for important servicing updates and best practices for keeping you and your students safe.

Need to Reach Us?

Text is currently unavailable. For faster service, please use our chat function. Thank you.

Chat:
Phone: 800-765-2122
Text: 800-765-2122
Fax: 866-665-9570

Instructor Support

general inquiries


Address:

National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Customer Care

Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.

Business Hours:
Monday through Friday 8:00 a.m.- 9:00 p.m. (U.S. Eastern Standard Time)
 
Email:
ServiceCenter@restaurant.org
 
Phone:
(800) 765-2122
(312) 715-1010
 
Fax:
(866) 665-9570
(312) 583-9853 in the Chicago area

 

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