Contact Customer Care

Customer Care Hours: Monday – Friday, 8:00 AM to 8:00 PM ET.

Please note that Customer Care will be closed or operating under adjusted holiday hours on the following federal holidays:

Holiday Date Adjusted Holiday Hours
New Year's Day Wednesday, January 1, 2025 Closed
Martin Luther King, Jr. Day Monday, January 20, 2025 8:00 AM - 5:00 PM ET
Presidents' Day Monday, February 17, 2025 8:00 AM - 5:00 PM ET
Memorial Day Monday, May 26, 2025 Closed
Juneteenth Thursday, June 19, 2025 8:00 AM - 5:00 PM ET
Independence Day Friday, July 4, 2025 Closed
Labor Day Monday, September 1, 2025 Closed
Federal Holiday Monday, October 13, 2025 8:00 AM - 5:00 PM ET
Veterans' Day Tuesday, November 11, 2025 8:00 AM - 5:00 PM ET
Thanksgiving Day Thursday, November 27, 2025 Closed
Day after Thanksgiving Friday, November 28, 2025 8:00 AM - 5:00 PM ET
Christmas Eve Wednesday, December 24, 2025 8:00 AM - 5:00 PM ET
Christmas Day Thursday, December 25, 2025 Closed

If you are a Instructor/Proctor, please see the Information and FAQs page for important servicing updates and best practices for keeping you and your students safe.

Get Pass/Fail Results for Food Protection Manager exam via text. Text "Results" to 800-765-2122.

 
 

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Phone: 800-765-2122
Text: 800-765-2122
Fax: 866-665-9570

general inquiries


Address:

National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Customer Care

Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.

Email Customer Care at customercare@restaurant.org
 
Phone:
(800) 765-2122
(312) 715-1010
 
Fax:
(866) 665-9570
(312) 583-9853 in the Chicago area

 

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