ServSafe Service Updates
Coronavirus is on everyone's mind as its effects are being felt around the world. Please know that we at ServSafe are taking all necessary measures to safeguard our staff while ensuring that your food safety needs can be met. We are taking enhanced steps to continue to serve you. We recommend you contact us via text, chat and email, as you may experience longer than normal phone wait times.
Customer Care Hours: As of March 16, our Customer Care team will be available Monday-Friday from 8 a.m. to 6 p.m. EDT. For faster service, we encourage you to chat or text us.
Rush/Overnight Shipments At this time, we can no longer provide print exams. If you are in immediate need of exams, we encourage you to utilize our online exam delivery platform.
Exam Processing: In response to the Illinois “shelter in place” requirement, the delivery of all ServSafe food safety paper-based exams must be halted as of March 20, 2020. We will continue to score any online exams. If you have conducted exams and shipments have been sent to us, the shipping companies have been advised to return them to you. We will evaluate the Illinois “Shelter in Place” order on April 3 and, if we can return to the office, we anticipate being able to start grading exams again after April 6. We will update this information as we learn the plans and directives of the state.
We have been in touch in the American National Standards Institute regarding our existing policies regarding the return and grading of exams and they will be lifted until such time as we may begin grading exams again. In addition, if customers have certifications that are presently expiring, ANSI has granted us a sixty-day extension of the official expiration date to allow time for testing when we return.
Rescheduling/Cancelled Exam Administrations: We have extended our deadline for rescheduling exam sessions. Exam materials for cancelled exam sessions may be kept for up to 90 days from the date of the originally scheduled exam. The exam must be rescheduled within that 90 day timeframe. Exams for cancelled exam sessions that will not be rescheduled within 90 days can be returned as usual, using the prepaid UPS return label and the envelope enclosed with the exam package.
Please contact our Customer Care department at email@example.com if you need to reschedule exam sessions so we can note the change in our system. Exam materials for rescheduled exam dates must be maintained in secure locations by proctors until they are used or returned.
Last updated: March 26, 2020