Q: As a company who utilized your products and services, what do I need to do?
A: If you have existing processes or procedures that ask users to use the same email address, you will need to update your processes, procedures and how to documents to reflect that a unique email and unique phone number will be required going forward.
In addition, if you currently have a dedicated portal or landing page, as part of our security enhancements you will need to update your unique company URL that authenticates your users on March 12, 2022 or shortly thereafter to ensure program access and minimize any business disruption. Please reach out to your Sales Representative if you have not received your new link.
Q: What should I do if I currently don’t provide a unique email address for each of my employees?
A: You do not need to provide a unique business email address for every employee. Email is one of the most common forms of communication used today and it is very common for individuals to have their own personal email address for online shipping, cell phone plans, and social media accounts.
There are many email services that provide freely available, easy to create options for email addresses, for example, Gmail, Yahoo, Outlook, internet service providers, etc.
In addition, the certificates and certifications earned by the individual belongs to the individual. Using a personalized unique email enables the individual to have continued access to their credentials and certifications as they advance with their career.
Q: How do I get a certificate from my employees?
A: ServSafe.com has two (2) ways to validate an employee’s certificate:
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The
Validate Certificate Tool allows you to look up an employee’s certificate to determine if a certificate is valid and the affiliated expiration date.
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Your employee can log into
My Certificates on ServSafe.com and email a copy of the certificate by entering your email address in the respective field and clicking the “Email this certificate” button.
Q: My employees are currently using a duplicate email, what should they do?
A: After March 12, 2022, the first time an individual with a shared email address logs into the website, the user will be asked to update the email address and password upon log in.
If you need password assistance, click login and select “Reset Password” or click
HERE. If there are multiple profiles using the same email address, you will be prompted to contact our
Customer Care team for assistance. We would recommend that you update your email address at this time as well.
You can also complete the
“Profile Assistance Form” to request an email address and password change. You will receive an email response to the desired email address asking you to reset your password.
Q: How will the Association use my email address and/or phone number?
A: The National Restaurant Association and its affiliates understands that you care about how we collect, use, and share information when you interact with us through our websites, mobile applications, social media sites and handles, email, events, surveys, and research and we value the trust you place in us. Our
Privacy Statement explains the
types of information we collect, how we
use and protect that information, and the types of information we may
share with others and under what circumstances.
Q: I currently have a user account on one of the Association websites. Do I need to do anything prior to March 12?
A: User profiles on the following websites will require a unique email:
You may update your email address on the affiliated website prior to the system updates. This can be done through the “Update Profile” section on your dashboard. After March 12, 2022, we will ask you to verify your email address and profile information the first time you log in to perform a secondary validation on your account.
If you need password assistance, click login and select “Reset Password” or click
HERE.. If there are multiple profiles using the same email address, you will be prompted to contact our
Customer Care team for assistance. We would recommend that you update your email address at this time as well.
Q: I can’t remember my password? What should I do?
A: If you need password assistance, click login and select “Reset Password” or click
HERE. If there are multiple profiles using the same email address, you will be prompted to contact our
Customer Care team for assistance. We would recommend that you update your email address at this time as well.
You can also complete the
“Profile Assistance Form” to request an email address and password change. You will receive an email response to the desired email address asking you to reset your password.
Q: I currently have multiple ServSafe accounts that I use to manage my activities that use the same email address. Do I need a different email address for each of these accounts?
A: No, you will not need a different email address. If you have multiple accounts, we recommend that you login and verify your record with your most used account going forward. If there is relevant information from other accounts that you need access, we can merge your accounts into a single account going forward. You can use the
“Profile Assistance Form” to request an account merge.
Q: Who should I contact if I have questions?
A: If you have questions on these updates, please reach out to your Sales Representative.