Important message to our customers: We are taking all necessary measures to safeguard our staff while ensuring that your food safety needs can be met. As a result, you may experience longer than normal phone wait times and other servicing delays. Click here for updates.


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As the Coronavirus situation unfolds, we remain dedicated to servicing our customers. You may experience higher than normal wait times or servicing delay. ‚Äč

Customer Care Hours: As of March 16, our Customer Care team will be available Monday-Friday from 8 a.m. to 6 p.m. EDT. For faster service, we encourage you to chat or text us.

Media Inquiries: If you have a media inquiry, please contact the National Restaurant Association Communications team at  Please include a description of your story, your questions and your deadline.

If you are a Instructor/Proctor, please the Information and FAQs page for important servicing updates and best practices for keeping you and your students safe.

Need to Reach Us?

Chat: Click here to chat
Phone: 800-765-2122
Text: 800-765-2122
Fax: 866-665-9570

Instructor Support

general inquiries


National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Service Center

Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.

Business Hours:
Monday through Friday 8:00 a.m.- 9:00 p.m. (U.S. Eastern Standard Time)
(800) 765-2122
(312) 715-1010
(866) 665-9570
(312) 583-9853 in the Chicago area


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