Customer Care Hours: Monday – Friday 8am to 8pm EDT. For answers to frequently asked questions try our convenient automated chat feature below.
Please note that our Customer Care office will be closed on the following 2023 holidays:
Jan 2 – New Year’s Day (observed) Sep 4 – Labor Day
Jan 16 – Martin Luther King, Jr Oct 9 – Federal Holiday
Feb 20 – Presidents’ Day Nov 10 – Veterans’ Day (observed)
May 29 – Memorial Day Nov 23 – Thanksgiving Day
Jun 19 – Juneteenth Nov 24 – Day after Thanksgiving
Jul 4 – Independence Day Dec 25 – Christmas
If you are a Instructor/Proctor, please see the Information and FAQs page for important servicing updates and best practices for keeping you and your students safe.
Get Pass/Fail Results for Food Protection Manager exam via text. Text "Results" to 800-765-2122
National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Customer Care
Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.
Email Customer Care at firstname.lastname@example.org
(312) 583-9853 in the Chicago area
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