Performance Agreement

This performance agreement is intended to ensure consistent and high quality delivery of the ServSafe® Food Safety training program and to ensure compliance to the procedures related to the examination. Please read the following expectations carefully. By clicking the boxes next to each statement, you are committing to NRA Solutions, LLC that you will follow these standards as a Certified ServSafe Course Instructor and/or Registered Exam Proctor.

I am aware of the ethical responsibility I hold as an exam proctor. I understand that any indication of impropriety or misconduct, during or outside the event of exam proctoring or failure to follow NRA Solutions polices, shall be grounds for immediate revocation from any administrative responsibilities for any NRA Solutions program.

I understand that while administering Exams, I will solely be serving in the role as a Proctor and at this time I am acting solely as a representative agent of NRA Solutions. A Proctor is responsible for maintaining the confidentiality of the test contents and adhering to the standards and ethics of secure Exam administration.

I am aware of and will follow the policies established by NRA Solutions that ensure the confidentiality of the examination contents and of secure examination administration. These examination policies and procedures are outlined in the ServSafe Examination Administration Handbook. I have read the Handbook and understand the penalties for violating the standards. I agree and understand that NRA Solutions may communicate updates, changes, and other information to me by electronic mail, U.S. mail, or other means.

I will comply with the procedures regarding handling any breaches of security before, during, and after an examination and understand that NRA Solutions will investigate any allegations of exam security violations.

I will not review nor reveal the contents of any examination at any time, nor will I duplicate the exam via copying, downloading, publishing, or transcribing the examination for any and all purposes without the express written permission of NRA Solutions.

I will not administer the examination to anyone which may result in a conflict of interest.

I understand that I am responsible for administering the examination in accordance with guidelines set by the local regulatory agency. (Please check with your local health and/or regulatory agency regarding the examination administration requirements for your area.) Additionally, I will comply with all current policies implemented by NRA Solutions.

I will abide by all trademark and copyright guidelines set forth in NRA Solutions materials. I will only reproduce, post, or alter NRA Solutions materials if I have received explicit written permission to do so from NRA Solutions. I will not place my own logo on NRA Solutions content or material. I will not use NRA Solutions trademarks without explicit permission to do so.

I understand that NRA Solutions has the right to audit any exams I administer for quality assurance purposes with or without any advance notice to me.

I am aware that the penalties for violating standards (provided in the ServSafe Examination Administration Handbook or this Performance Agreement) may include, but are not limited to: warning, probation, temporary suspension of course instruction and/or proctoring privileges, revocation of course instruction and/or proctoring privileges at will, civil or criminal action, other action NRA Solutions considers appropriate.

I authorize any references named in this application, to provide NRA Solutions with any information that may be requested to arrive at an approval decision. I release all such persons, entities and NRA Solutions from all liability that may arise from such investigation and release of information. I understand that NRA Solutions may notify third parties of penalty actions, with or without prior notice to me. These parties include: educational institutions, government, health and regulatory agencies, employers, law enforcement agencies.

I understand that information concerning my status as a ServSafe Exam Proctor may be shared with NRA Solutions affiliates, transferees and assignees.

I attest, by submission of this application, that I am applying under my legally recognized name and not an alias of any sort.

I will conduct myself in an ethical manner by acting with integrity, treating others with respect, being honest, and ensuring my behavior and actions will not have a negative impact on the ServSafe program or NRA Solutions.

I will not make claims nor work with any person or organization that makes claims that guarantees passing the ServSafe Food Protection Manager Certification Exam.

I understand that in order to maintain my status as a ServSafe Proctor that I must re-new my registration every 3 years, as well as abide by the provisions in this Performance Agreement.

Notwithstanding the above, I agree to indemnify and hold NRA Solutions harmless for any acts taken while serving as a Proctor.


I understand that score reports are considered privileged and strictly confidential information. The only individuals authorized by NRA Solutions to distribute scores and certificates to examinees are as follows: NRA Solutions or its designee, the examinees’ registered Instructor/Proctor, the examinees’ employer, appropriate health/regulatory agencies.

I agree to maintain score reports in strictest confidentiality and will not divulge the score of any candidate to anyone other than the candidate, the representative of the sponsoring organization, or a health department official in the jurisdiction of the individual candidate. I understand that I may be held liable for damages resulting from any breach of this obligation.

I understand that all information gathered on examinees requiring special arrangements or accommodations in accordance with the Americans with Disabilities Act (ADA) is proprietary and confidential information. This includes information on individuals who assist candidates with special needs. I agree to not disclose to any other person any confidential information on examinees needing special accommodations as defined under the ADA.

I agree to maintain all information with reference to any candidate with special needs, or any individual assisting a special-needs candidate as strictly confidential and privileged information. I understand that I may be held liable for damages resulting from any breach of this obligation.

I agree that this Performance Agreement shall be governed by, construed in accordance with, and enforced solely in the state of Illinois. I agree that any claim or action relating to this Performance Agreement shall be commenced exclusively in an appropriate court in the state of Illinois, and I hereby waive any objection to personal jurisdiction that I may otherwise have.