Performance Agreement

This Proctor Performance Agreement ("Agreement") is intended to ensure consistent and high quality delivery of National Restaurant Association Solutions, LLC’s ("Solutions") ServSafe® Food Safety Manager training program (the "Program") and certification examination ("Exam") and to ensure compliance with the policies and procedures related to the Exam. Please read the following expectations and conditions carefully. By clicking the boxes next to each statement, you (for yourself, and/or as applicable, on behalf of your company) are committing to Solutions that you will follow these standards as a Registered Exam Proctor ("Proctor") and that you agree and accept all the conditions and requirements stated herein.

Proctor is aware of the ethical responsibility Proctor holds as a Proctor. Proctor understands that any indication of impropriety or misconduct, during or outside the event of Exam proctoring or failure to follow Solutions polices, shall be grounds for immediate revocation from any administrative responsibilities for any Solutions program.

Proctor understands that although Proctor is an independent contractor of Solutions and may also have employment affiliations with third parties, when Proctor serves in the role of a Proctor, Proctor will preserve Solutions’ and its affiliates’ intellectual property and agree to act in the best interest of, securely administer and maintain the confidentiality of Exam contents at all times./p>

Proctor agrees and understands that Solutions may communicate updates, changes, and other information to Proctor by electronic mail, U.S. mail, or other means.

Proctor will abide by all trademark and copyright guidelines set forth in Solutions materials. Proctor will not place Proctor’s own logo on Solutions content, material or certificates. Proctor will not use Solutions and/or its affiliates’ trademarks without explicit written permission to do so.

Proctor is aware of and will follow the policies established by Solutions that ensure the confidentiality of the Exam contents and of secure Exam administration. These Exam policies and procedures are outlined in the ServSafe Examination Administration Handbook (the "Handbook"). Proctor has read the Handbook and understands the penalties for violating the standards.

Proctor will comply with the procedures regarding handling any breaches of security that might occur before, during, and after an Exam and understand that Solutions will investigate any allegations of Exam security violations.

Proctor will not administer the Exam to anyone that may result in a conflict of interest.

When reviewing the examinee answer sheets for completeness, Proctor will ensure each examinee has provided his or her own individual contact information, and that such contact information is not Proctor’s or the examinee’s employer’s contact information. Proctor understands that Solutions uses examinee contact information to communicate Exam results, certificate renewals, compliance changes and to investigate Exam security violations. Proctor will not do anything to impede Solutions’ ability to directly communicate with examinees.

Proctor will not review or reveal the contents of any Exam at any time, nor will Proctor duplicate the Exam via copying, downloading, publishing, or transcribing the Exam for any and all purposes without the express written permission of Solutions.

Proctor understands that all documents, Exam questions, or confidential information received from Solutions are and shall remain the exclusive property of Solutions, and that all documents or information shall be returned promptly to Solutions.

Proctor understands that Proctor is responsible for administering the Exam in accordance with guidelines set by the local regulatory agency (please check with your local health and/or regulatory agency regarding the training and examination administration requirements for your area). Additionally, Proctor will comply with all current policies implemented by Solutions. Proctor understands that Solutions has the right to audit any Exams Proctor administers for quality assurance purposes with or without any advance notice to Proctor.

Proctor is aware that the penalties for violating standards (provided in the Handbook or this Agreement) may include, but are not limited to: warning, probation, and temporary suspension of Exam proctoring privileges, revocation of proctoring privileges at will, civil or criminal action, and/or any other action Solutions considers appropriate.

Proctor is aware that Solutions’ Accreditation department regularly analyzes data collected from Exams, looking for any irregularities that may indicate a lack of Exam security, test fraud, or cheating. Proctor is also aware that Proctors who are identified as potential sources of concern are subject to investigation, suspension, and/or direct revocation of Proctor status due to the findings of data forensics reports in Solutions’ reasonable professional judgment.

Proctor authorizes any references named in the application associated with this Agreement, to provide Solutions with any information that may be requested to arrive at an approval or other decision. Proctor releases all such persons, entities and Solutions and its affiliates from all liability that may arise from such investigation and release of information. Proctor has asked these individuals to attest to Proctor’s qualifications because they have known Proctor personally and/or professionally for at least one (1) year.

Proctor understands that Solutions may notify third parties of penalty actions, with or without prior notice to Proctor, and that Solutions shall have the right to announce and publish such penalty actions in whatever form and location(s), as Solutions deems appropriate in its sole discretion and in order to protect the public. These parties may include: educational institutions, government, health and regulatory agencies, employers, law enforcement agencies, prospective examinees, etc. Proctor hereby releases Solutions, its officers, directors, employees, agents and affiliates from any action or claim related to such.

Proctor understands that information concerning Proctor’s status as a Proctor may be shared with Solutions affiliates, transferees and assignees.

Proctor attests, by entering this Agreement, that Proctor is using Proctor’s legally recognized name and not an alias of any sort.

Proctor will act in an ethical manner and with integrity, by treating others with respect, being honest, and ensuring Proctor’s behavior and actions will not have a negative impact on the Program, Solutions or its affiliates.

Proctor will not make claims or work with any person or organization that makes claims that guarantees passing the Exam.

Proctor understands that in order to maintain Proctor’s status as a Proctor that Proctor must renew this Agreement every three (3) years, as well as abide by the provisions in this Agreement and the Handbook.

Notwithstanding the above, Proctor agrees to indemnify and hold Solutions, its officers, directors, employees, agents and affiliates harmless from any acts taken by Proctor or those under Proctor’s direct control while serving as a Proctor.

Proctor will carry and maintain, and upon written request provide evidence of, business liability and other insurance in amounts sufficient to cover Proctor’s obligations under this Agreement.


Proctor understands that score reports are considered privileged and strictly confidential information. The only individuals authorized by Solutions to distribute scores and certificates to examinees are as follows: Solutions or its designee, the examinees’ registered Instructor/Proctor, the examinees’ employer, or appropriate health/regulatory agencies.

Proctor understands and agrees that all student data (including but not limited to personally identifiable information such as social security numbers, addresses or other information) shall be considered confidential and shall not be utilized or disclosed other than to Solutions without a valid request from a court of competent jurisdiction or law enforcement authority, and that Proctor will take reasonable precautions to protect such.

Proctor agrees to maintain score reports and examinee data in strictest confidentiality. Proctor will not divulge the personal information or score of any examinee to anyone other than the examinee, the representative of the sponsoring organization, or a health department official in the jurisdiction of the individual examinee. Proctor understands that Proctor may be held liable for damages resulting from any breach of this obligation.

Proctor understands that all information gathered on examinees requiring special arrangements or accommodations in accordance with the Americans with Disabilities Act (ADA) is proprietary and confidential information. This includes information on individuals who assist candidates with special needs. Proctor agrees to not disclose to any other person any confidential information on examinees needing special accommodations as defined under the ADA.

Proctor agrees to maintain all information with reference to any candidate with special needs, or any individual assisting a special-needs candidate as strictly confidential and privileged information. Proctor understands that Proctor may be held liable for damages resulting from any breach of this obligation. Proctor also understands and agrees that Solutions has the right to suspend or revoke Proctor’s right to administer Exams at any time at its sole discretion for any reason Solutions believes are in the best interests of the Program.

Proctor agrees that this Agreement shall be governed by, construed in accordance with, and enforced solely in the State of Illinois. Proctor agrees that any claim or action relating to this Agreement shall be commenced exclusively in an appropriate court in the State of Illinois, and Proctor hereby waives any objection to personal jurisdiction that Proctor may otherwise have.