What is the passing score for the ServSafe Food Protection Manager Examination?
A passing score is 70% or higher. This is obtained by answering at least 56 out of 80 questions correctly. The exam has 90 questions; however there are 10 pilot questions that are for research purposes only.
Do online courses expire?
Yes. Unused courses are valid for one year from the date of purchase. Once a course has been started: ServSafe Food Handler courses must be completed in 60 days. ServSafe Manager and ServSafe Alcohol courses must be completed in 90 days. After a course has expired, a student will not be able to access that course. A new one will need to be purchased. Online courses are not refundable and expiration dates cannot be extended.
How are administrative complaints not related to exams or certificate appeals resolved?
The Service Center will work to promptly (within 30 calendar days) resolve all administrative complaints received pertaining to the validity, reliability, security or integrity of the National Restaurant Association Solutions Certification Examination Program. The department will work to resolve complaints within 30 calendar days. This doesn’t include exam appeals or certificate revocations and appeals.
You may contact the Service Center regarding the status or results of your complaint 30 calendar days after submitting your complaint.
What is the format of the exam questions?
All exams are multiple choice.
How does the ServSafe Manager Certification differ from the ServSafe Food Handler Certificate?
The ServSafe Manager Certification verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness. Individuals that successfully pass the 90-question, multiple-choice exam will receive a ServSafe Manager Certification and wallet card. The ServSafe Manager Certification is accredited by the American National Standards Institute (ANSI) under the Conference for Food Protection Standards.
The ServSafe Food Handler Certificate verifies basic food safety knowledge and is for individuals in food handler employee-level positions. Upon successful completion of the ANSI ASTM 2659 accredited Food Handler course and 40-question exam, the employee will receive a Certificate of Achievement from the National Restaurant Association that can be printed from a secure section of the website.