Customer Assistance

    Exam Forms and Help Documents



    Examination Handbooks

    Handbooks that assist with the examination process and procedures.

    Examination Handbooks Description For use with:
    ServSafe Food Safety: Manager ServSafe Alcohol
    ServSafe® Examination Administration Handbook Guides you through the administration of the ServSafe Food Protection Manager Examination and your roles and responsibilities as a ServSafe Proctor.  
    ServSafe® Food Protection Manager Certification Examination Examinee Handbook Guides students through the ServSafe Food Protection Manager Examination and their responsibilities as an examinee.  
    Manual para el Examen de certificacion del gerente de proteccion de alimentos ServSafe® Le guiar√° al tomar el examen y le ayudar√° a comprender sus responsabilidades como examinando.  
    Exam Policies and Procedures Handbook for the ServSafe Alcohol Exam Guides you through the administration of the ServSafe Alcohol Examination and your roles and responsibilities as a ServSafe Alcohol Proctor.  

    Exam Administration Forms and Instructions

    Form Type Description Form Instructions For use with:
    ServSafe Food Safety: Manager ServSafe Alcohol
    Hours of Training Form Use in a jurisdiction that requires the student to provide proof of training. How To Instructions  
    Examination Request Form Schedule ServSafe food safety exam sessions when you are not able to schedule them online. How To Instructions  
    Examination Accommodation Request a change in exam administration for a special needs examinee How To Instructions
    Answer Sheet Review Form
     
    Notify National Restaurant Association of an issue related to the processing of a class/answer sheet (low score or missing exam result). How To Instructions
    Name Correction Form  Correct misspelled certificate or change the legal name on a certificate.  
    Online Correction Form A Proctor or Administrator submits to correct an exam record for an examinee that has taken an exam under the Proctor/Administrator's log in  
    Test Use Agreement Refund Form Request a refund equal to the cost of an unused Exam Answer Sheet or Exam Access Code if you disagree with the terms and conditions of the Test Use Agreement. How To Instructions  
    Appeal Request Form Appeal the findings of an Answer Sheet Review Form or a security investigation. How To Instructions

    Examination Support Tools

    How To Guides Description For use with:
    ServSafe Food Safety: Manager ServSafe Alcohol
    Submitting an Irregularity Report for Online ServSafe Exams Describes when and how submit an Irregularity Report for when an examinee experiences technical difficulty with exam or there is a deviation from exam protocols.
    Completing and Reviewing Examination Answer Sheets Provides instructions for examinees on how to complete an Examination Answer Sheet.
    ServSafe Food Safety Print Exam Administration Procedures Provides procedures involved in preparing for and administering ServSafe Exams.  
    ServSafe Food Safety Online Exam Administration Procedures Provides instructions on how to schedule and administering Online Exams  
    Proctor Exam Packet for Print Exams This packet includes a Checklist of exam administration duties for the print exam before the exam date, on the day of the exam, and after the exam has been administered; and a guideline script for proctors to read to their examinees before a print exam is administered.  
    Proctor Exam Packet for Online Exams This packet includes a Checklist of exam administration duties for the online exam before the exam date, on the day of the exam, and after the exam has been administered; and a guideline script for proctors to read to their examinees before an online exam is administered  
    Proctor Checklist for Print Exams Checklist of exam administration duties for the print exam before the exam date, on the day of the exam, and after the exam has been administered.
    Proctor Checklist for Online Exams Checklist of exam administration duties for the online exam before the exam date, on the day of the exam, and after the exam has been administered.
    Welcome Script for Proctoring Print Exams Guideline script for proctors to read to their examinees before a print exam is administered.
    Welcome Script for Proctoring Online Exams Guideline script for proctors to read to their examinees before an online exam is administered.
    Obtaining Organization Access to Web Score Reports Describes how to obtain access to view all exam results for your company.
    Organization Instructions to View Exam Score Results Online Provides instructions on how to view Exam Results by organization.

    ServSafe Alcohol Instructor Application Forms

    Form Type Description
    ServSafe Alcohol Instructor Recertification Application Renew your ServSafe Alcohol Instructor Status. Recertification is required every 3 years.
    ServSafe Alcohol Online Proctor Application
     
    Become a ServSafe Alcohol Online Proctor to administer the ServSafe Alcohol Advanced Online Exam. An Online Proctor is not approved to teach the ServSafe Alcohol course.