ServSafe - FAQs

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FAQs

How does the ServSafe® Allergens Online Course and Assessment work?

Purchase the Allergen Training Course. Once purchased, you'll need to launch it and watch view the course in its entirety.  At the end of the course you’ll be given the option to take the Assessment right away, or you can take it at another time.  You’ll have unlimited chances to take and pass the Assessment, until your course expires.  Once you’ve passed the Assessment your certificate is available to download right from the site.  You will need your Course Access Key in order to take the Assessment.

Is food allergen training required?

At this time, allergen training is voluntary in most states (we suggest checking with your state or local board of health for the most up-to-date requirements).  However, there are multiple benefits to being trained and knowledgeable in food allergy awareness, including:
  • Increasing revenue by serving a new customer base
  • Protecting your brand from bad publicity due to a customer’s allergic reaction
  • Raising your overall level of education and awareness, as well as that of your staff.

How do I purchase the ServSafe Allergens Online Course and Assessment?

Purchase the Allergen Training Course in the ServSafe product catalog.

How do I access the ServSafe Allergens Online Course and Assessment?

After the ServSafe® Allergens Online Course and Assessment has been purchased, it can be accessed in Course Management.  Click on the Students tab and then Take Online Course.
Please note, a User ID and Password for ServSafe.com is required. If you do not have one, select “Create New Profile” when prompted.

How long does the ServSafe Allergens Online Course take?

The ServSafe® Allergens Online Course takes approximately 90 minutes.

What are the recommended technical specifications for this course?

Our recommended technical specifications include the following:
  • Internet Explorer 6.0 or higher or Firefox 2.0 or higher
  • Adobe Flash Player 9.0.115 or higher
  • Sound card and speakers enabled

Does the ServSafe Allergens Online Course and Assessment have an exam?

Yes, there’s an Assessment that you take at the end of the course. Once you pass the Assessment, you’ll be able to download your certificate directly from the site.

What do I do if I have a question about the ServSafe Allergens Online Course and Assessment?

If you have a question about the ServSafe Allergens Online Course and Assessment, contact the Service Center.

Does the ServSafe Allergens Online Course and Assessment expire?

Yes. You have one year from date of purchase to begin or assign a course. Once the course has started, you’ll have 90 days to complete the course and pass the Assessment.

How do I receive my ServSafe Allergens Certificate?

After you complete the ServSafe Allergens Course and pass the Assessment, it can then be downloaded by selecting Print Your Certificate

How long is my ServSafe Allergens Certificate valid?

The ServSafe Allergen Certificate is valid for five years.

Is the ServSafe Allergen Certificate recognized in the state of Massachusetts or Rhode Island?

At this time, Massachusetts and Rhode Island require Allergen training specific to their respective states. The courses can be purchased directly from our site.

What if I cannot finish the Massachusetts Allergen Training Video?

If you exit the ServSafe Allergens Online Course and Assessment you can come back at a later time resume the course where you last stopped.